Conversation Design Workflow: How to design your chatbot in 10 basic steps by Chiara Martino Voice Tech Podcast

Chatbot Design Process and Tools A robust set of utterances enables a chatbot to understand what the user wants. For example, if you wanted to build a bot for SMS/texting, you won’t have access to cards or buttons. But if you were creating a chatbot experience for Facebook or a web interface, you can take …

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